Refund Policy

1. Overview

At ArtLab, we strive to provide a high-quality AI image generation service. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases. Please read this policy carefully before making a purchase.

2. Digital Nature of Service

ArtLab provides digital services (AI image generation) that are delivered immediately upon purchase. Credits are added to your account instantly after successful payment processing. Due to the digital nature of our service, we have specific refund conditions outlined below.

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund if:

• Technical Failure: Credits were not added to your account after successful payment
• Duplicate Charges: You were charged multiple times for a single purchase
• Unauthorized Transaction: A purchase was made without your authorization
• Service Unavailability: You were unable to use the service for an extended period (more than 48 hours) due to our technical issues, and you have unused credits

3.2 Not Eligible for Refund

Refunds will generally not be issued for:

• Used credits (credits that have been consumed for generations)
• Dissatisfaction with AI-generated results (due to the subjective nature of AI art)
• Change of mind after purchase
• Failure to use credits before account termination due to Terms of Service violations
• Price changes or promotional offers after your purchase
• Issues caused by your own equipment, internet connection, or third-party software

Credits are delivered immediately after payment. When you buy them you ask for immediate delivery and acknowledge that any statutory right to withdraw from the purchase (such as the 14-day right for consumers in the EU and UK) ends once the credits are delivered. See section 4.4 of our Terms of Service.

4. Refund Request Process

To request a refund:

1. Email us at support@art-lab-ai.com within 14 days of purchase
2. Include your account email address
3. Provide the transaction ID or payment receipt
4. Describe the reason for your refund request
5. Include any relevant screenshots or evidence

We will review your request and respond within 5 business days.

5. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days, depending on your bank
• Any bonus credits associated with the purchase will also be removed
• If you used some credits from a package, only the value of unused credits may be refunded (pro-rated refund)

6. Partial Refunds

In some cases, we may offer partial refunds. For example, if you purchased a credit package and used only a portion of the credits before experiencing a valid refund-eligible issue, we may refund the value of the remaining unused credits. Partial refunds are calculated based on the base price per credit, excluding any promotional discounts or bonus credits.

7. Credit-Based Resolution

If a generation fails because of a technical error, the credits it used are returned to your balance automatically. In some cases, instead of a monetary refund, we may offer additional credits as compensation. This may occur when:

• Generation failed due to a technical error on our side
• Service was temporarily unavailable
• Other circumstances where credit compensation is appropriate

You may choose to accept credit compensation or request a monetary refund if eligible.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks that are found to be fraudulent or in violation of this policy may result in account suspension. If you initiate a chargeback, your account may be suspended until the dispute is resolved.

9. Promotional Credits

Any promotional or bonus credits given to users are promotional and have no cash value. They cannot be refunded, exchanged for money, or transferred to another account.

10. Account Termination

If your account is terminated due to violations of our Terms of Service, you will not be entitled to a refund for any unused credits. We reserve the right to forfeit credits in cases of abuse, fraud, or policy violations.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified policy. Purchases made before a policy change will be governed by the policy in effect at the time of purchase.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, contact us at:

Please include "Refund Request" in the subject line for faster processing.

13. Related Policies

• Terms of Service
• Privacy Policy